The Customer Service NVQ Level 3 recognises the further essential interpersonal Skills that are required when dealing with your customers.

Mandatory Units

• Understand customer service to improve service delivery
• Know the rules to follow when developing customer service

Optional units

In addition to the mandatory units you also choose 6 optional units- at least one from each theme to match your role responsibilities

Theme: Impression and Image

• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Use customer service as a competitive tool
• Organize the promotion of services or products to customers

Theme: Delivery

• Deliver customer service on your customers’ premises
• Recognise diversity when delivering customer service
• Deliver customer service using service partnerships
• Organise the delivery of reliable customer service
• Improve the customer relationships

Theme: Handling Problems

• Monitor and solve customer service problems
• Apply risk assessment to customer service
• Process customer service complaints

Theme: Development and Improvement

• Work with others to improve customer service
• Promote continuous improvement in customer service
• Develop your own and others customer service skills
• Lead a team to improve customer service
• Gather, analyse and interpret customer feedback