Preparing for the journey

• Ensure they have in place trainers with up to date skills, vocational qualifications and capabilities needed to train and assess current and future candidates throughout the sector.
• Provide a safe and healthy learning environment for your employees.
• Undertake a Criminal Records Bureau (CRB) on all employees.

• Work to maintain Investor in People status.
• 90% of stakeholders to give positive feedback on available facilities and resources.
• btc to extend their premises to include an extra 2 training rooms by September 2010
• Information sheets to be produced and sent to employers for all new awards.

Employer enquiry

• Respond to requests and enquiries promptly.
• Provide friendly, helpful and polite customer service in all our dealings with you.
• Advise you whether we are able to support your programme with funding, if you are eligible, and give you details of any, charges.

• 80% of enquires are responded to within 24hrs.
• Initial meeting to be arranged within 2 weeks of receiving enquiry.
• 95% of stakeholders give positive feedback on the manner in which their enquiry has been processed.

Employer engagement meeting

• Discuss the business needs that any training is designed to support.
• Provide assistance with analysing the training needs of your organisation.
• Agree with you at the start the impact that the training is designed to have on your business needs.
• Refer you to other provides if we are unable to provide the training you require.

• btc to achieve Framework for Excellence standard by December 2010.
• btc to meet and agree programmes with 2 new employers a month.
• 10% of employers to be given information on alternative funding.
• 98% of employers give positive feedback on btc’s ability to understand their needs.

Detailed proposal

• Discuss training needs with you and present a clear proposal.
• Design programmes which are flexible and fit in with your company’s shift patterns and needs.
• Deliver training within your workplace or at the centre.

• 80% of proposals presented to employers will be implemented.
• Feedback from employers to show that 95% of employers are satisfied that the proposed training solution is aligned to their identified needs.

Solution delivery

• Keep you informed of progress throughout.
• Deal effectively with any issues or concerns you may have.

• 82% of learners to achieve NVQ 2 within 10 months of registering with the centre.

Assessment of outcomes

• Complete a review at the end of the process to measure the impact of the training solution and identify any unmet or further needs.
• Give you the opportunity to comment on our service throughout.

• 100% of organisations to achieve 50% of staff trained to level 2 or above within 2 years of working with btc.
• 95% of all organisations to maintain or increase inspection grade from training to grade 3 within 2 years.
• Employer and learner feedback to show a high level of satisfaction (90%) with the quality of the programme and it’s relevance to business objectives.

Follow Up

• Give you information on new awards or funding opportunities.
• Invite you to employer forums and our annual celebration of achievement.

• 80% of employers to retain btc as their preferred provider.
• btc management team to attend or host 5 Employer engagement events during each year.
• Feedback from employers to inform future developments and implement additional training solutions to meet your current business needs.